Privacy Policy

Introduction

ZB Builders (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zbbuilders.com or use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

When you contact us, request an estimate, or use our services, we may collect the following personal information:

Name (first and last)
Email address
Phone number
Mailing address (for service delivery)
Project details (room dimensions, flooring type, timeline, etc.)
Payment information (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website
Date and time of visit
Clickstream data

We collect this information using cookies and similar tracking technologies. See our Cookie Policy section below for more details.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

Provide flooring installation, refinishing, and related services
Schedule consultations and on-site visits
Communicate project updates and timelines
Process payments and invoices

Communication

Respond to your inquiries and requests
Send service confirmations and appointment reminders
Provide customer support
Send important updates about your project

Business Operations

Improve our website and services
Analyze website traffic and user behavior
Conduct market research and business analytics
Prevent fraud and ensure security

Marketing (with your consent)

Send promotional emails about our services
Share special offers and discounts
Provide information about new services

You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

Payment processors (for secure payment processing)
Email service providers (for sending communications)
Website hosting providers (for website infrastructure)
Analytics providers (Google Analytics for website traffic analysis)
Scheduling tools (for appointment management)

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government or law enforcement requests
Protection of our legal rights
Prevention of fraud or illegal activity
Protection of safety and security

Business Transfers

If ZB Builders is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

SSL/TLS encryption for data transmission
Secure servers with firewall protection
Access controls limiting employee access to personal data
Regular security audits and updates
Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

Right to access: Request a copy of the personal information we hold about you
Right to correction: Request correction of inaccurate or incomplete information

Deletion and Restriction

Right to deletion: Request deletion of your personal information (subject to legal obligations)
Right to restriction: Request that we restrict processing of your information

Data Portability

Right to portability: Request a copy of your information in a structured, machine-readable format

Objection and Withdrawal

Right to object: Object to processing of your information for marketing purposes
Right to withdraw consent: Withdraw consent for processing at any time (does not affect prior processing)

How to Exercise Your Rights

To exercise any of these rights, please contact us:

Email: zbbuildersllc@gmail.com
Phone: (206) 665-6824
Mail: 11115 NE 64TH AVE, Portland, OR

We will respond to your request within 30 days.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies to improve your browsing experience and analyze website traffic.

Types of Cookies We Use

Essential Cookies

Required for website functionality (session management, security)

Analytics Cookies

Help us understand how visitors use our website (Google Analytics)

Preference Cookies

Remember your settings and preferences

Marketing Cookies

Track your activity across websites for advertising purposes (if you consent)

Managing Cookies

You can control cookies through your browser settings:

Google Chrome: Settings → Privacy and Security → Cookies
Mozilla Firefox: Options → Privacy & Security → Cookies
Safari: Preferences → Privacy → Cookies
Microsoft Edge: Settings → Privacy → Cookies

Note: Disabling cookies may affect website functionality.

Google Analytics

We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect information about website usage. This information is transmitted to and stored by Google.

To opt out of Google Analytics tracking, install the Google Analytics Opt-out Browser Add-on.

Third-Party Links

Our website may contain links to third-party websites (suppliers, partners, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods:

Customer information: Retained for the duration of the business relationship plus 7 years (for tax and legal purposes)
Marketing data: Retained until you opt out or request deletion
Website analytics: Retained for 26 months (Google Analytics default)
Email communications: Retained for 3 years

After the retention period expires, we securely delete or anonymize your information.

International Data Transfers

ZB Builders operates primarily in the United States (Portland, OR and Vancouver, WA areas). If you are accessing our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located.

By using our website or services, you consent to the transfer of your information to the United States.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request disclosure of:

Categories of personal information collected
Sources of personal information
Purposes for collecting personal information
Categories of third parties with whom we share information
Specific pieces of personal information collected

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out

You have the right to opt out of the sale of your personal information. We do not sell personal information.

Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

How to Exercise CCPA Rights

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal information based on:

Consent: When you provide consent (e.g., marketing emails)
Contract: To fulfill our service agreement with you
Legitimate interests: To operate and improve our business
Legal obligations: To comply with legal requirements

Your GDPR Rights

Right to access, rectification, erasure, and restriction
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

Posting the updated Privacy Policy on our website
Updating the “Last Updated” date at the top of this page
Sending an email notification (for material changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

ZB Builders

Email: zbbuildersllc@gmail.com
Phone: (206) 665-6824
Address: 11115 NE 64TH AVE, Portland, OR

Business Hours:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

We will respond to your inquiry within 5 business days.

Consent

By using our website or services, you consent to this Privacy Policy and agree to its terms.

If you do not agree with this Privacy Policy, please do not use our website or services.